ServiceRanger 4 is diagnostic and service software that enables technicians to troubleshoot, maintain, and update supported Eaton and Eaton Cummins automated transmission and drivetrain systems from a Windows-based computer.

ServiceRanger 4 supports a wide range of Eaton and Eaton Cummins automated transmission and hybrid drivetrain systems, including:

• Endurant HD™, Endurant XD™, and Endurant XD Pro™ automated transmissions
• Advantor™ series transmissions
• Procision™ transmissions
• Fuller Advantage® series transmissions
• UltraShift® PLUS series transmissions
• Generation 3 UltraShift® and AutoShift® series transmissions
• Generation 2 UltraShift® and AutoShift® series transmissions
• Lightning transmissions
• Hybrid Electric Systems (Eaton hybrid drivetrains)
• Hydraulic Launch Assist™ systems

For the latest list of supported products and features, refer to the current ServiceRanger documentation.

Basic provides diagnostic and service information capabilities. Professional includes everything in Basic, plus advanced configuration programming and ECU software updates.

Yes. ServiceRanger 4 is available in multiple subscription tiers to meet different service and programming needs:

• Basic - Includes diagnostic capabilities and access to service information.
• Professional - Includes diagnostics, service information, advanced configuration programming, and ECU software updates.

Professional subscriptions include ECU software updates for supported Eaton products. Refer to the subscription comparison page for feature details.

Yes. ServiceRanger can perform vehicle diagnostics without an Internet connection. However, Internet connectivity is required for activation, updates, and certain online services.

To install and run ServiceRanger 4, your computer must meet the following minimum requirements:

• Platform: Standard PC (Windows-based system)
• Operating System: Windows 10 or Windows 11 (64-bit recommended)
• Processor: 2.0 GHz or higher, multi-core processor
• Memory (RAM): 4 GB minimum (8 GB recommended)
• Storage: 10 GB available disk space (SSD recommended)
• Display: 1280 x 800 resolution or higher
• Internet Connection: Required for activation, updates, and product data downloads
• Additional Requirements: Microsoft .NET Framework (latest supported version)

Note: ServiceRanger 4 is not compatible with Apple macOS or Linux/Unix operating systems.

ServiceRanger 4 requires an RP1210-compliant vehicle communication adapter with drivers that are compatible with your computer's operating system.

For optimal performance, ensure you are using the latest adapter drivers recommended by the manufacturer. Refer to the current ServiceRanger compatibility documentation for a list of supported adapters and driver version requirements.

Note: Contact your adapter manufacturer for driver installation instructions and operating system compatibility information.

Yes. ServiceRanger 4 is available for customers worldwide and currently supports the following languages:

• English
• Spanish
• French Canadian
• Portuguese

Contact Eaton to learn about available evaluation, demonstration, or trial options for ServiceRanger 4.

Create an account on the ServiceRanger online store to purchase and manage your ServiceRanger 4 subscriptions. Licenses can be purchased using a credit card or purchase order, and your account provides access to license management, renewals, and order history.

Most licenses are delivered electronically shortly after your order is processed. License information can also be viewed and managed through your ServiceRanger online account.

Yes. A valid VAT ID is required during checkout for purchases made within the European Union.

Yes. ServiceRanger 4 licenses are available globally and can be purchased using locally issued Visa® and Mastercard® credit cards.

For questions about payments, invoices, or billing, contact Customer Service:

• Phone: 1-800-826-HELP (4357), then select 4 > 1 > 1
• Email: customer.service@nexiq.com

Our Customer Service team can assist with billing inquiries, payment questions, and invoice-related requests.

Each ServiceRanger 4 license is valid for one computer and may only be activated on a single device at a time.

Important: Using the same license on multiple computers may result in the license being disabled and ServiceRanger becoming inoperable until the licensing issue is resolved.

Yes. If you replace or upgrade your computer, you can transfer your ServiceRanger 4 license to a new device.

To transfer a license:

1. Uninstall ServiceRanger 4 from the original computer, if available.
2. Install ServiceRanger 4 on the new computer.
3. Complete the license transfer through your ServiceRanger online account.
4. Activate the software on the new computer.

For more information, refer to the Activation process guide.

Sign in to your ServiceRanger online account to view active licenses, expiration dates, renewal eligibility, and order history.

No. All ServiceRanger 4 software updates are included with your active subscription. As long as your subscription remains active, you will have access to the latest software releases, updates, and improvements.

No. ServiceRanger subscriptions must be renewed manually through your ServiceRanger online account during the renewal period.

You can renew your ServiceRanger 4 subscription beginning 90 days before expiration and up to 30 days after expiration.

To renew your subscription:

1. Sign in to your ServiceRanger online account.
2. Navigate to your subscription.
3. Select Renew Subscription.
4. Add the renewal to your cart and complete checkout.

Renewing before expiration ensures uninterrupted access to ServiceRanger features, updates, and support. Click here for license renewal instructions.

If multiple ServiceRanger licenses were purchased on the same order, you can renew them together through your ServiceRanger online account.

To renew multiple licenses:

1. Sign in to your account.
2. Navigate to My Account > My Organization > Subscriptions.
3. Locate the original order containing the licenses you want to renew.
4. Select Renew Subscription to add all eligible renewals from that order to your cart.
5. Complete the checkout process.

Note: If the Renew Subscription option is not displayed, there are no licenses in that order currently eligible for renewal.

Yes. ServiceRanger 4 licenses can be renewed for up to 30 days after the expiration date through the renewal grace period.

If a license is not renewed within the 30-day grace period, it becomes ineligible for renewal and a new license must be purchased.

Note: A renewal extends your subscription from the original expiration date, not from the date the renewal is purchased.

When a subscription expires, access to ServiceRanger features, updates, and online services may be restricted until the subscription is renewed. Licenses may be renewed during the 30-day grace period following expiration.

Possibly. If your organization uses a proxy server, firewall, or endpoint security software, you may need to allow ServiceRanger 4 to access Eaton services over the Internet.

Recommended settings:

• Allow HTTP traffic over port 80
• Add the following domains to any proxy or URL allow lists:
  • *.serviceranger4.com
  • *.serviceranger4.com/*
• If your proxy uses authenticated access, authentication may need to be disabled for these domains.

Some security programs have application white lists that only allow a list of programs to access the Internet. The following applications must be allowed access to the Internet:

• C:\Program Files\Eaton\ServiceRanger 4\Eaton.ServiceRanger.exe
• C:\Program Files\Eaton\ServiceRanger 4\Eaton.Waterhouse.ClientUpdater.exe

This error typically indicates that ServiceRanger 4 cannot connect to the activation server. Verify that your computer is connected to the Internet and that firewall, proxy, security, router, or permission settings are not blocking ServiceRanger 4 from accessing Eaton services.

An "Invalid Serial Number" error can occur for several reasons. Try the following:

• Verify that the serial number was entered correctly, including removing any leading or trailing spaces if it was copied and pasted.
• Confirm that your computer's date and time are set correctly.
• Check your ServiceRanger online account to determine whether the license has already been activated on another computer.

If the issue started after a system change, such as:

• A computer crash
• Installation of new software
• Hardware replacement or upgrade
• An operating system update

The ServiceRanger licensing files may have become damaged or invalid. In these cases, uninstall ServiceRanger 4, reinstall the software, and then attempt activation again.

If you need assistance with installing, activating, or troubleshooting ServiceRanger 4, contact Technical Support:

• Phone: 1-800-826-HELP (4357), then select 4 > 1 > 2
• Email: customer.service@nexiq.com

Our support team can help with installation, activation, licensing, and connectivity issues.

If ServiceRanger 4 cannot connect to the vehicle or frequently disconnects, verify the following:

• Your computer meets the minimum system requirements for ServiceRanger 4.
• You are using a supported vehicle communication adapter with the correct drivers installed.
• The adapter is selected and configured correctly in ServiceRanger Connection Settings.
• The adapter is securely connected and receiving power from the vehicle's diagnostic connector.
• If using a wireless adapter, try a wired connection to improve communication reliability.
• Verify that the computer's USB port is functioning properly.

If the issue persists, refer to the adapter manufacturer's documentation or contact technical support for assistance.

If ServiceRanger 4 connects to the vehicle but cannot detect Eaton components, verify that the ECU is properly connected to the vehicle network and receiving power. Check ECU power, ground, fuses, and communication wiring, then confirm all vehicle connection and adapter settings are correct.

If you are experiencing issues with ServiceRanger 4 functionality, contact Eaton Technical Support for assistance:

• Phone: 1-800-826-HELP (4357), then select 4 > 1 > 4
• Email: customer.service@nexiq.com

To help diagnose and resolve the issue, an Eaton support representative may request remote access to your computer.

To help resolve issues more quickly, be prepared to provide your license number, ServiceRanger version, operating system version, vehicle communication adapter information, and any error messages you receive.